Welcome to UrbanStep.shop . By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing any order.
By using this website, you confirm that you are at least 18 years old or using the site under the supervision of a parent or guardian. UrbanStep.shop reserves the right to update or change these terms at any time without prior notice.
We try to display product images and descriptions as accurately as possible. However, slight variations in color, design, or packaging may occur due to lighting, photography, or manufacturing changes.
- All orders must be confirmed through phone call, message, or website system.
- We reserve the right to cancel any order if the information provided is incorrect or incomplete.
- Once an order is confirmed, it cannot be changed or cancelled without prior approval.
- All prices listed on the website are subject to change without notice.
- Any promotional offers are valid for a limited time only.
We currently offer:
- Cash on Delivery (COD)
- Other payment methods may be added in the future.
Most of our products are available on pre-order .
- Pre-order delivery time: 15–20 working days
- In-stock product delivery time: 2–4 working days
Delivery time may change due to courier delays, stock availability, or unavoidable circumstances.
We deliver products all over Bangladesh through trusted courier partners. Delivery delays may occur due to natural disasters, political issues, or courier service limitations.
- Returns or exchanges are only accepted if the product is damaged, defective, or incorrect.
- Customers must inform us within 24 hours of receiving the product to request a return or exchange.
- Used, washed, or damaged products by customer misuse are not eligible for return.
You agree not to use this website for any unlawful purpose or to violate any local, national, or international laws.
All content on this website including text, images, logos, and designs are the property of UrbanStep.shop and may not be copied or used without written permission.
UrbanStep.shop will not be responsible for any indirect, incidental, or consequential damages that result from the use of our products or website.
For any questions about these Terms & Conditions, please contact:
📞 Phone: 01615720055
🌐 Website: UrbanStep.shop