🔄 Return Policy – UrbanStep.shop

At UrbanStep.shop, customer satisfaction is our top priority. Please read our return policy carefully before placing an order.

✅ Eligible for Return

You can request a return or replacement if:

- The product is damaged

- The product is defective

- You received a wrong item

- The issue is due to size change of mind or personal preference (Must Pay Delivery Charge)

⏰ Return Request Time

- You must notify us within 24 hours of receiving the product to be eligible for a return or exchange.

- Requests after 24 hours will not be accepted.

❌ Not Eligible for Return

We do not accept returns if:

- The product has been used, worn, or washed

- The product is damaged by the customer

- Products bought under discount or clearance sale

📦 Return Process

1. Contact us at 01615720055

2. Share your order number and clear pictures/video of the issue

3. After verification, we will arrange a replacement or solution

🚚 Return Shipping

• If the return is approved due to our mistake (damage/defect/wrong product), we will bear the shipping cost.

• Otherwise, the customer may need to bear the return shipping cost.

⚠️ Important Note

For pre-order products, returns are only accepted if the item is damaged or incorrect.

📞 Contact Us

Phone: 01615720055
Website: UrbanStep.shop